{"id":152,"date":"2026-07-16T10:53:35","date_gmt":"2026-07-16T02:53:35","guid":{"rendered":"https:\/\/hanranhome.com\/?page_id=152"},"modified":"2026-07-16T10:53:35","modified_gmt":"2026-07-16T02:53:35","slug":"faq","status":"publish","type":"page","link":"https:\/\/hanranhome.com\/zh\/faq\/","title":{"rendered":"HANRAN HOME \u2014 FAQ"},"content":{"rendered":"
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Frequently Asked Questions<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Clear Answers Before the Next Conversation.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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These answers explain how product inquiries, customization, professional buying and deposit payments work on this website. Order-specific details always require written confirmation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tSend an Inquiry<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Products & Selection<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Understanding the Furniture Catalogue.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The catalogue is designed to support product discovery and inquiry\u2014not direct online furniture sales.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre the products shown on the website available to order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
The catalogue presents products for inquiry. Current availability, specifications, options and commercial terms are reviewed for each actual request and confirmed in writing.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy is there no price or Buy Now button on furniture pages?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Furniture is inquiry-only because suitability, specifications and commercial terms must be reviewed for each professional order. Deposit products are separate payment units and are not furniture.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre website images accurate product specifications?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Images support visual review but do not replace written dimensions, materials, finishes or order specifications. Conceptual images are clearly labelled and do not represent completed client projects.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I identify a product in my inquiry?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Use the product name or SKU shown on the product page, such as HR-SF-001. Leave the field blank for a general inquiry.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Customization & Trade<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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From References to a Reviewable Brief.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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A useful discussion separates fixed requirements, preferences and open decisions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan you customize a product?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Customization can be discussed against the selected model, intended use and order context. No requested change is confirmed until it appears in an approved written specification.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I send reference images or drawings?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Yes, if you are authorized to share them. Explain what each reference communicates and identify any confidential or restricted material before sending.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you have a standard MOQ or lead time?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
The website does not publish an unverified universal figure. Applicable quantity and timing depend on the product, requirements and order context and must be confirmed in writing.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I include in an RFQ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Include your business, intended market or space, selected products, expected quantity, requested changes, mandatory requirements, target date for review and authorized reference files.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Deposits & Payments<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Use the Payment Page Only with Verified Instructions.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Furniture cannot be purchased directly online. Fixed deposit units are for customers with approved written payment instructions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I pay for furniture directly online?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
No. Furniture is inquiry-only. The payment page is limited to fixed deposit amounts for customers who already have verified written payment instructions.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the USD 10, USD 100 and USD 1,000 items?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
They are deposit amount units, not furniture products. Use only the combination and quantity stated in your approved instruction.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes paying a deposit confirm my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Not by itself. Order status depends on the applicable quotation, order documents, written specifications and agreed terms.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan a deposit be refunded?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Eligibility depends on the written terms applicable to the transaction and the status of the order. Review approved terms before paying.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\u4ece\u6e05\u6670\u9700\u6c42\u5f00\u59cb<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Still Need Clarity?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Send the available information and describe the point that needs review. Do not include sensitive payment or account data in an inquiry.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tSend an Inquiry<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-152","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hanranhome.com\/zh\/wp-json\/wp\/v2\/pages\/152","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hanranhome.com\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hanranhome.com\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hanranhome.com\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hanranhome.com\/zh\/wp-json\/wp\/v2\/comments?post=152"}],"version-history":[{"count":2,"href":"https:\/\/hanranhome.com\/zh\/wp-json\/wp\/v2\/pages\/152\/revisions"}],"predecessor-version":[{"id":242,"href":"https:\/\/hanranhome.com\/zh\/wp-json\/wp\/v2\/pages\/152\/revisions\/242"}],"wp:attachment":[{"href":"https:\/\/hanranhome.com\/zh\/wp-json\/wp\/v2\/media?parent=152"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}