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Frequently Asked Questions

Clear Answers Before the Next Conversation.

These answers explain how product inquiries, customization, professional buying and deposit payments work on this website. Order-specific details always require written confirmation.

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Products & Selection

Understanding the Furniture Catalogue.

The catalogue is designed to support product discovery and inquiry—not direct online furniture sales.

The catalogue presents products for inquiry. Current availability, specifications, options and commercial terms are reviewed for each actual request and confirmed in writing.
Furniture is inquiry-only because suitability, specifications and commercial terms must be reviewed for each professional order. Deposit products are separate payment units and are not furniture.
Images support visual review but do not replace written dimensions, materials, finishes or order specifications. Conceptual images are clearly labelled and do not represent completed client projects.
Use the product name or SKU shown on the product page, such as HR-SF-001. Leave the field blank for a general inquiry.
Customization & Trade

From References to a Reviewable Brief.

A useful discussion separates fixed requirements, preferences and open decisions.

Customization can be discussed against the selected model, intended use and order context. No requested change is confirmed until it appears in an approved written specification.
Yes, if you are authorized to share them. Explain what each reference communicates and identify any confidential or restricted material before sending.
The website does not publish an unverified universal figure. Applicable quantity and timing depend on the product, requirements and order context and must be confirmed in writing.
Include your business, intended market or space, selected products, expected quantity, requested changes, mandatory requirements, target date for review and authorized reference files.
Deposits & Payments

Use the Payment Page Only with Verified Instructions.

Furniture cannot be purchased directly online. Fixed deposit units are for customers with approved written payment instructions.

No. Furniture is inquiry-only. The payment page is limited to fixed deposit amounts for customers who already have verified written payment instructions.
They are deposit amount units, not furniture products. Use only the combination and quantity stated in your approved instruction.
Not by itself. Order status depends on the applicable quotation, order documents, written specifications and agreed terms.
Eligibility depends on the written terms applicable to the transaction and the status of the order. Review approved terms before paying.
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Send the available information and describe the point that needs review. Do not include sensitive payment or account data in an inquiry.

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